Frequently asked questions

Getting Started

Do you offer a free trial?

Yes! We offer a 7-day free trial with all plans. You'll need to provide a payment method to start your trial, but you won't be charged until the trial period ends. Cancel anytime during the trial at no cost.

What type of channel is this good for?

Any channel that focuses primarily on scripted content, including documentaries, news, product reviews, marketing, and story-based content. Subscribr is perfect for faceless creators too.

I'm just starting out - what if I don't have a YouTube channel yet?

When setting up your account, Subscribr will ask you to reference a YouTube channel to create your audience avatar and channel voice. If you don't have a channel yet, simply enter a competitor's channel or another channel that serves your target audience. Subscribr will use this as a baseline for generating your scripts.

Using Subscribr

What details do I need to provide for my video?

When creating a new script, you'll need to specify:

• Your topic
• Desired language
• Script format (documentary, story, product review, etc.)
• Script length in words

How does research work?

Research storage limits are based on your subscription plan:

• Ideation Plan: 50,000 words of research storage
• Creator Plan: 75,000 words of research storage
• Automation Plan: 100,000 words of research storage
• Scale Plans: 125,000 words of research storage

You can add research from multiple sources including web pages, YouTube video transcripts, uploaded files (PDFs, Word docs, text files, images), and custom text documents. Use the "star" feature to make research available across all your scripts.

What exactly do I get as output from Subscribr?

Your final outputs include:

• Title and thumbnail ideas
• Completed script draft
• Research compilation
• Script outline

Everything can be downloaded as a Word document or copied to your clipboard for use in Google Docs or other software.

How long are the scripts it writes?

Subscribr can generate scripts from as short as 1 minute up to 3 hours. Choose from a wide range of length options to match your video format, whether you're creating YouTube Shorts or long-form content.

Does it produce audio and video content too?

At this time Subscribr only produces text, in the form of titles, thumbnail ideas, hooks, and script drafts.

What languages does Subscribr support?

Subscribr supports over 40 languages including:

• Albanian • Arabic • Bengali • Bulgarian • Chinese (Simplified) • Chinese (Traditional) • Czech • Danish • Dutch • English • English (UK) • Estonian • Filipino • Finnish • French • German • Greek • Hebrew • Hindi • Hinglish • Hungarian • Indonesian • Italian • Japanese • Korean • Malay • Malayalam • Marathi • Mongolian • Norwegian • Polish • Portuguese • Portuguese (Brazil) • Romanian • Russian • Serbian • Spanish • Swedish • Telugu • Thai • Turkish • Ukrainian • Urdu • Vietnamese

Need a specific language? Contact us and we'll add it to the platform.

What happens if I don't like the generated titles/hooks/scripts?

Subscribr is designed to work collaboratively with you. For any generated content, you can provide feedback to get new suggestions that better align with your vision. Simply use the "Show more like this" feature or provide specific feedback to generate new alternatives until you find the perfect match.

Can I save different versions of my scripts?

Yes! Subscribr automatically tracks version history for your scripts and outlines. You can view previous versions, compare changes, and restore any earlier version at any time. The version history feature maintains a complete record of your script's evolution, making it easy to go back to previous drafts if needed.

How long does it typically take to generate a complete script?

Most users complete their scripts in 10-20 minutes. The exact time depends on:

• How specific your initial requirements are
• How much exploration you want to do with different options
• The amount of manual editing you prefer to do
• The length and complexity of your script

Quality and Engagement

How do I know viewers will find my AI scripts engaging?

Subscribr integrates multiple engagement-boosting features:

• Proven hook formats from successful YouTube videos
• Setup-tension-resolution framework for body sections
• Strategic curiosity gaps to maintain viewer interest
• Storytelling Assistant that implements proven formats (Hero's Journey, Three-Act Structure, Freytag's Pyramid, AIDA, etc.)
• Customizable angles and audience goals to refine script structure

Research

What types of sources are not supported for research?

Subscribr now supports uploading PDF and Word documents directly in the research section. Social media links are still unsupported, but you can copy that content and use the Add Text feature.

Can I save research templates for similar videos?

Yes! Use the "star" feature to save frequently used sources. Starred research items are automatically included in all new scripts you create, saving you time on recurring topics.

Account Management and Teams

How do credits work?

Credits come from two sources: your subscription and addon purchases. With annual subscriptions, you receive your full year's worth of credits immediately and can use them whenever you need them throughout the year. Your credits remain valid through your second subscription year, giving you extended time to use them. You can also purchase addon credits anytime, which remain valid as long as your subscription stays active. When using credits, the oldest subscription credits are used first, followed by newer subscription credits. Addon credits are only used after all subscription credits have been depleted.

What if I run out of credits?

For customers on a paid subscription we'll soon be offering an option to purchase additional credits. Until then, contact us for further assistance.

Does this work for teams?

Yes, you can invite additional team members to collaborate on your scripts, including voice-over artists, editors, and scriptwriters.

Do you offer a high volume plan for larger teams?

Yes, contact us for more details.

Can I work on multiple scripts simultaneously?

Yes! You can have multiple scripts in progress at the same time, allowing you to efficiently manage your content pipeline.

Is there an approval workflow for teams?

Currently, all team members have equal privileges within the platform. While we don't have a formal approval workflow yet, this feature is on our roadmap for future updates.

Security and Privacy

Do I need to log into my YouTube account?

No, Subscribr does not access your private YouTube Studio data.

Is this thing secure?

Your channel and script details are stored securely on hardened servers with multiple layers of hardware, software, and network-based defenses. Additionally we support multiple user accounts (to prevent sharing passwords unsafely) and two factor authentication.

Billing and Support

Do you offer a free trial?

Yes! We offer a 7-day free trial with all plans. You'll need to provide a payment method to start your trial, but you won't be charged until the trial period ends. Cancel anytime during the trial at no cost.

How do credits work?

Your annual subscription includes your full year's worth of credits immediately. Use them whenever you need throughout the year, and they stay valid through your second subscription year too. This gives you maximum flexibility to create on your own schedule.

Why annual billing?

We're committed to your long-term success on YouTube. Annual billing allows us to invest in the resources that actually move the needle for your channel—in-depth video courses, proven strategy frameworks, workflow templates, a supportive creator community, and ongoing educational content. You get all your credits upfront to use at your pace, and we get to focus on building what helps you grow.

Can I purchase additional credits?

You can purchase addon credits at any time. These addon credits complement your subscription credits and remain valid as long as your subscription stays active. We offer bulk purchase discounts to help you save when buying larger quantities.

What happens to my credits if I downgrade?

When you downgrade your subscription, you keep all your current unused credits until they naturally expire. Your next billing renewal will provide credits based on your new plan. This means you get to use what you've already paid for while transitioning to your new plan.

What happens to my credits if I cancel?

If you cancel your subscription, you'll maintain access to all features and credits until the end of your annual billing period. After that, any unused credits (both subscription and addon) will become inaccessible. However, if you reactivate your subscription before it fully ends, your credits will be restored. All your scripts and data remain saved in case you decide to resubscribe later.

What's your refund policy?

We offer a 7-day free trial so you can explore all features risk-free. If you cancel before the trial ends, you won't be charged. After the trial period, all subscriptions are non-refundable, but you can cancel anytime to avoid future charges. If you have any concerns or questions before subscribing, we're here to help—just reach out to us at [email protected].

Do you offer a high volume subscription plan for larger teams?

Yes, contact us for custom pricing tailored to your needs.

What are Intel features and which plans include them?

Intel features provide competitive analysis and market insights for YouTube content strategy. Available on Creator plans and above, Intel includes:

• Channel and video performance analysis
• AI-identified Channel DNA (topics, formats, content angles)
• Outlier detection for exceptionally performing content
• Views-to-Subscriber ratio analysis
• Content gap analysis to discover opportunities
• Universal search for channels and videos
• Team bookmarking and collaborative intelligence

What are Remix features and how do they work?

Remix features (available on Creator plans and above) let you transform successful content into unique scripts:

• Video Remix: Convert any YouTube video into a unique script while maintaining successful formulas
• Channel Remix: Create new channels inspired by existing successful YouTube channels
• Choose to keep the same topic or apply successful structures to new subjects
• Option to mimic original style or use your established channel voice
• Integration with Intel features to identify high-performing content for remixing

Remix helps you build on proven content structures while maintaining your authenticity and unique perspective.

Can I upload my own research files?

Yes! Subscribr supports uploading various file types for research:

• PDF documents
• Word documents (.doc, .docx)
• Text files (.txt, .md)
• Images (.jpg, .png, .gif, .webp)

AI automatically extracts and analyzes content from uploaded files, making it searchable and usable in your scripts. This counts toward your plan's research word limit.

What's the difference between channels and users in team plans?

Channels are workspaces for different YouTube properties or content series. Users are team members who can collaborate on your content:

• Ideation: 1 channel, 1 user
• Creator: 2 channels, 2 users
• Automation: 5 channels, 10 users
• Scale Plans: Unlimited channels and users

Each channel can have its own audience persona, voice profile, and research library. Users can be assigned different roles (Admin, Editor, Viewer) with varying permissions.